Refund policy
Voici la version mise à jour avec la fenêtre de retour à 90 jours, cohérente avec le "90-Day Money-Back Guarantee" du carousel :
Returns & Refunds Policy
We want you to be happy with your Bobo Cosmetics order. This policy explains your rights under UK consumer law, alongside our own return policy.
Your statutory right to cancel (UK law)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your order within 14 days of receiving your item, without giving any reason. You then have a further 14 days to send the item back to us once you've told us you want to cancel.
This is a legal right and applies in addition to, not instead of, our own 90-day policy below.
Our 90-day return policy
As a goodwill extension beyond your statutory rights, we offer a 90-day return window from the date you receive your item.
To be eligible for a return:
- The item must be unused and unopened, with the original hygiene seal intact. Because this is a personal care product, we cannot accept returns of items where the seal has been broken or the soap has been used, for hygiene reasons — this reflects the health and hygiene exception permitted under the Consumer Contracts Regulations 2013.
- The item must be in its original packaging.
- You'll need your receipt or proof of purchase.
How to start a return
Contact us at info@bobo-cosmetics.com to request a return. Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we'll confirm this by email along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us with any return question at info@bobo-cosmetics.com.
Faulty, damaged or incorrect items
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can put things right.
If your item is faulty, your rights aren't limited to the 90-day or 14-day windows above. Under the Consumer Rights Act 2015, you're entitled to a repair, replacement or refund for faulty goods within a reasonable period, and in some cases up to six years after purchase. Contact us and we'll talk you through your options.
Non-hygiene-sealed personal care items
For health and hygiene reasons, we cannot accept the return of personal care items once the packaging or seal has been opened, unless the item is faulty. This does not affect your right to a refund or replacement for faulty goods under the Consumer Rights Act 2015 (see above).
We also cannot accept returns on sale items or gift cards, except where the item is faulty.
Return shipping costs
We'll cover the cost of return shipping when the item is faulty, damaged, or not what you ordered. For returns made under our 90-day goodwill policy where the item isn't faulty, return shipping is at your own cost unless we've stated otherwise when confirming your return.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 14 days of us receiving the item back (or receiving evidence that you've sent it back, if earlier), in line with the Consumer Contracts Regulations 2013. In practice, we aim to process most refunds much sooner than this.
Please note it can take a few additional days for your bank or card provider to show the refund in your account.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@bobo-cosmetics.com.